How do I receive the voucher and how long does it take to issue?
You'll receive the voucher in the email you gave us at the time of completing the payment .
The issue is immediate, although it's possible that you receive it within a period of 24 since you made the purchase.
If 24 business hour after you completed your purchase on Despegar.com you didn't receive the voucher, it may be that the email address you're checking isn't the one you gave us at the time of making the purchase.
Check in your junk mail box. Some companies mistakenly classify this type of mail as spam.
Did you know? You can download your voucher as many times as you want from My Trips;)