💼 How do I change or cancel my reservation?
💼 How do I change or cancel my reservation?

If you want to modify your reservation, we suggest you make the request within 24 hours of your trip, since your available options may be updated.

Due to the current situation, we’re dealing with an unusual workload and are focusing on passengers who are currently abroad and wish to return home. We’re also prioritizing passengers whose departure date or check-in time is within 24 hours.

Our goal is to resolve each and every case, which is why we’re dealing with the most urgent cases first. Thank you for your collaboration.

I’m abroad and wish to return home

  • Look at your change or cancellation options on My Trips. Request changes to your reservation within 24 hours of your departure time, since your available options may be updated.

My departure time has already passed

  • If you have yet to receive an answer to your change or cancellation request, and your departure or check-in time has already passed, we understand the urgency of your case and are looking into it.
  • Due to the current situation, we’re dealing with an unusual workload. As soon as we have news regarding your case, we’ll let you know through the email address you used for your purchase.

I made a change request for my reservation and haven’t received an answer

  • Due to the current situation, we’re dealing with an unusual workload. Nevertheless, we understand the urgency of your case and are looking into it.
  • Keep in mind that airlines and providers are continually updating their policies, so we’re working to bring you the best options. As soon as we have news about your case, we’ll let you know through the email address you used for your purchase.

I travel within 24 hours

  • You can make changes to your reservation or see your cancellation options on My Trips.
  • Go to My Trips, look at your change and cancellation options, and choose what suits you best.

I travel later than 24 hours from now

  • You still have time to decide what to do. We’re working to bring you the best options so you can reprogram your trip from the comfort of your home.
  • Your change and cancellation options are updated every day. That’s why we recommend you request changes to your reservation within 24 hours of your trip.
  • Nevertheless, if you wish to see your available options right now, go to My Trips.

Due to the current situation and the unusual amount of calls we’re receiving, we can look into your case via My Trips. Check your available options on My Trips without waiting to talk to one of our call center representatives.



✈️ How do I change or cancel my flight from My Trips?

For changes and cancellations, enter My Trips with the email address you used for your purchase, click on “Manage trip,” and choose among your change and cancellation options.

Keep in mind that airlines are continually changing their policies. We recommend that you only request changes to your reservation within 24 hours of your departure time. If you still haven’t received an answer from us when your departure time comes to pass, rest assured that we’re working to process your request.

🛎️ How do I change or cancel accommodations, car rentals, or activities?

For changes or cancellations, enter My Trips with the email address you used for your purchase, click on “Manage trip,” and choose among your change and cancellation options.

Keep in mind that the flexibility of each change or cancellation request will depend on the policies of your accommodation, car rental agency, or activity provider. We recommend that you only request changes to your reservation within 24 hours of your departure time, since your available options may be updated.



📍 Our service channels

Due to the current situation and the unusual amount of calls we’re receiving, we can look into your case via My Trips. There, you’ll be able to check your available options yourself. At the moment, we’ve suspended service via telephone or social media.

We know your trip is important to you. That’s why we thank you for your understanding in these trying times. We’ll get through them together and we’ll be here for you.



⚠️See coronavirus news for my country



Learn how to change or cancel your reservation through My Travels
If you’re on:

If you want to modify your reservation, we suggest you make the request within 24 hours of your trip, since your available options may be updated.

Due to the current situation, we’re dealing with an unusual workload and are focusing on passengers who are currently abroad and wish to return home. We’re also prioritizing passengers whose departure date or check-in time is within 24 hours.

Our goal is to resolve each and every case, which is why we’re dealing with the most urgent cases first. Thank you for your collaboration.

I’m abroad and wish to return home

  • Look at your change or cancellation options on My Trips. Request changes to your reservation within 24 hours of your departure time, since your available options may be updated.

My departure time has already passed

  • If you have yet to receive an answer to your change or cancellation request, and your departure or check-in time has already passed, we understand the urgency of your case and are looking into it.
  • Due to the current situation, we’re dealing with an unusual workload. As soon as we have news regarding your case, we’ll let you know through the email address you used for your purchase.

I made a change request for my reservation and haven’t received an answer

  • Due to the current situation, we’re dealing with an unusual workload. Nevertheless, we understand the urgency of your case and are looking into it.
  • Keep in mind that airlines and providers are continually updating their policies, so we’re working to bring you the best options. As soon as we have news about your case, we’ll let you know through the email address you used for your purchase.

I travel within 24 hours

  • You can make changes to your reservation or see your cancellation options on My Trips.
  • Go to My Trips, look at your change and cancellation options, and choose what suits you best.

I travel later than 24 hours from now

  • You still have time to decide what to do. We’re working to bring you the best options so you can reprogram your trip from the comfort of your home.
  • Your change and cancellation options are updated every day. That’s why we recommend you request changes to your reservation within 24 hours of your trip.
  • Nevertheless, if you wish to see your available options right now, go to My Trips.

Due to the current situation and the unusual amount of calls we’re receiving, we can look into your case via My Trips. Check your available options on My Trips without waiting to talk to one of our call center representatives.



✈️ How do I change or cancel my flight from My Trips?

For changes and cancellations, enter My Trips with the email address you used for your purchase, click on “Manage trip,” and choose among your change and cancellation options.

Keep in mind that airlines are continually changing their policies. We recommend that you only request changes to your reservation within 24 hours of your departure time. If you still haven’t received an answer from us when your departure time comes to pass, rest assured that we’re working to process your request.

🛎️ How do I change or cancel accommodations, car rentals, or activities?

For changes or cancellations, enter My Trips with the email address you used for your purchase, click on “Manage trip,” and choose among your change and cancellation options.

Keep in mind that the flexibility of each change or cancellation request will depend on the policies of your accommodation, car rental agency, or activity provider. We recommend that you only request changes to your reservation within 24 hours of your departure time, since your available options may be updated.



📍 Our service channels

Due to the current situation and the unusual amount of calls we’re receiving, we can look into your case via My Trips. There, you’ll be able to check your available options yourself. At the moment, we’ve suspended service via telephone or social media.

We know your trip is important to you. That’s why we thank you for your understanding in these trying times. We’ll get through them together and we’ll be here for you.



⚠️See coronavirus news for my country



Learn how to change or cancel your reservation through My Travels
If you’re on:

If you want to modify your reservation, we suggest you make the request within 24 hours of your trip, since your available options may be updated.

Due to the current situation, we’re dealing with an unusual workload and are focusing on passengers who are currently abroad and wish to return home. We’re also prioritizing passengers whose departure date or check-in time is within 24 hours.

Our goal is to resolve each and every case, which is why we’re dealing with the most urgent cases first. Thank you for your collaboration.

I’m abroad and wish to return home

  • Look at your change or cancellation options on My Trips. Request changes to your reservation within 24 hours of your departure time, since your available options may be updated.

My departure time has already passed

  • If you have yet to receive an answer to your change or cancellation request, and your departure or check-in time has already passed, we understand the urgency of your case and are looking into it.
  • Due to the current situation, we’re dealing with an unusual workload. As soon as we have news regarding your case, we’ll let you know through the email address you used for your purchase.

I made a change request for my reservation and haven’t received an answer

  • Due to the current situation, we’re dealing with an unusual workload. Nevertheless, we understand the urgency of your case and are looking into it.
  • Keep in mind that airlines and providers are continually updating their policies, so we’re working to bring you the best options. As soon as we have news about your case, we’ll let you know through the email address you used for your purchase.

I travel within 24 hours

  • You can make changes to your reservation or see your cancellation options on My Trips.
  • Go to My Trips, look at your change and cancellation options, and choose what suits you best.

I travel later than 24 hours from now

  • You still have time to decide what to do. We’re working to bring you the best options so you can reprogram your trip from the comfort of your home.
  • Your change and cancellation options are updated every day. That’s why we recommend you request changes to your reservation within 24 hours of your trip.
  • Nevertheless, if you wish to see your available options right now, go to My Trips.

Due to the current situation and the unusual amount of calls we’re receiving, we can look into your case via My Trips. Check your available options on My Trips without waiting to talk to one of our call center representatives.



✈️ How do I change or cancel my flight from My Trips?

For changes and cancellations, enter My Trips with the email address you used for your purchase, click on “Manage trip,” and choose among your change and cancellation options.

Keep in mind that airlines are continually changing their policies. We recommend that you only request changes to your reservation within 24 hours of your departure time. If you still haven’t received an answer from us when your departure time comes to pass, rest assured that we’re working to process your request.

🛎️ How do I change or cancel accommodations, car rentals, or activities?

For changes or cancellations, enter My Trips with the email address you used for your purchase, click on “Manage trip,” and choose among your change and cancellation options.

Keep in mind that the flexibility of each change or cancellation request will depend on the policies of your accommodation, car rental agency, or activity provider. We recommend that you only request changes to your reservation within 24 hours of your departure time, since your available options may be updated.



📍 Our service channels

Due to the current situation and the unusual amount of calls we’re receiving, we can look into your case via My Trips. There, you’ll be able to check your available options yourself. At the moment, we’ve suspended service via telephone or social media.

We know your trip is important to you. That’s why we thank you for your understanding in these trying times. We’ll get through them together and we’ll be here for you.



⚠️See coronavirus news for my country



Learn how to change or cancel your reservation through My Travels
If you’re on: