Question 1

How to find the ideal hotel for my trip?

Accepted Answer

You can use the filters to refine your search by: Type of accommodation (hotel, inn, resort, hostel) Location (neighborhood, proximity to tourist attractions) Price range Guest reviews Services offered (Wi-Fi, breakfast, parking, pool, etc.) Tip: use the interactive map to view the options and choose the best location.

Question 2

Do I need to pay everything at the time of booking?

Accepted Answer

Not always. Some hotels offer booking with  payment at check-in  or  free cancellation . Check the conditions on each accommodation’s page before finalizing.

Question 3

How do I know if the hotel offers free cancellation?

Accepted Answer

Use the “ Free cancellation ” filter when searching for hotels. On the hotel’s page, the conditions will be highlighted before confirming the booking.

Question 4

Where can I see reviews from other guests?

Accepted Answer

On each hotel’s page, you’ll find the average guest rating and detailed comments about their experience. This helps you make safer and more informed decisions.

Question 5

Is it possible to choose the room at the time of booking?

Accepted Answer

Yes. When selecting the accommodation, you will see the available room types (standard, deluxe, suite, etc.), with descriptions, photos, and prices. Choose the one that best fits your needs.

Question 6

What should I consider if I’m going to arrive late at the hotel?

Accepted Answer

Check the hotel’s check-in time before your trip. If you’re arriving outside the standard hours, notify the hotel or contact our support team to help with the details.

Question 7

Can I book from my phone?

Accepted Answer

Yes! Download the Despegar app for a faster and more personalized experience. You can compare prices, apply coupons, and track your bookings in real time.

Question 8

Are my information and data safe when booking through Despegar?

Accepted Answer

Yes. All payments and personal data are processed with encryption and security. Despegar complies with international data protection standards.

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Riviera Maya

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